How much does shipping cost?
We’re happy to ship orders over $49 with Ground Shipping service for free! Ground shipments typically take 5-7 business days to get to you.
If you need your order to arrive faster, you’ll be able to select an expedited shipping option, like Overnight Shipping, 2-Day Shipping, etc. The cost of these options will be calculated for you and displayed at checkout.
When will you ship my order?
If you order from our website Monday-Friday by 3:45 PM PST, we will ship your order the same day. We do not ship on the weekends, so orders made on Saturday or Sunday will be shipped out on Monday.
How will I know when my order has been shipped?
You’ll receive an email notification when your order has shipped. The tracking number will be included so you can keep an eye on the progress of your shipment.
How long will it take to get my order?
That depends on the kind of shipping you select at checkout. You can choose expedited shipping if you need your order to arrive faster, but please keep in mind, shipping could be delayed due to circumstances beyond our control: poor weather conditions, a high volume of orders, postal service problems, etc.
For orders over $49, Ground Shipping is FREE, and typically arrives at your door in 5-7 business days.
Can you ship to my P.O. Box?
Yes, we can ship to your P.O. Box using USPS (United States Postal Service) only.
Do you ship internationally?
We ship everywhere in the United States, but we do not currently ship internationally.
Can I pick up my order in your store?
Yes, if you’re local or visiting our San Diego, California!
After placing your order and selecting the “In-Store/Curbside Pickup” option at checkout, your order will be prepped and ready for pickup within 1 hour (during regular business hours). We’ll send you an email notification to let you know when your order is ready.
What if I need to return my order?
Hop on over to our Return Policy page and we’ll guide you through the process.
What if I don’t see the answer to my question here?
That’s because you're a true original. Just reach out to us at sales@nelsonphotoandvideo.com, or give us a call at (619) 234-6621.