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Return policy

NELSON PHOTO SUPPLIES RETURN POLICY FOR ONLINE SALES

Nelson Photo Supplies strives to ensure that our customers receive only the highest quality service and merchandise. All products sold through Nelson Photo Supplies are new & unopened unless otherwise stated. We stand by every product we sell and we are proud to provide our customers with the best product available. We realize that at times you may need to return merchandise to us. To ensure proper credit for your returns, please be aware of and abide by the following:

RECEIVING YOUR ORDER

Please inspect your order immediately upon receipt and be sure to keep your original receipt. Do not fill out warranty cards until you are certain that your merchandise is in good and brand new condition and that you have received everything that you should have. Do not throw away any of the manufacturer's packing materials. Read the instruction manual thoroughly before testing your new equipment.

HOW TO REQUEST A RETURN

If you have an account with us at nelsonphotoandvideo.com, please log in, go to "My orders", select the order you wish to return, and click “Request return.”

If you do not have an account with nelsonphotoandvideo.com, please contact us at sales@nelsonphotoandvideo.com to receive a return authorization (RA) number and further instructions on your return.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

DEFECTIVE PRODUCT RETURNS

If you receive a product that is defective, we will gladly replace your product without any cost to you. All defective returns must be made within 7 days of receipt of product.

Nelson Photo Supplies is not responsible for merchandise damaged by customer misuse or failure to follow instructions in the owner's manual.

Full manufacturers’ warranties are supplied with merchandise purchased from Nelson Photo Supplies. Please call if you have any questions regarding the repairs or services covered under a manufacturer’s warranty.

Nelsonphotoandvideo.com policies and procedures may not at all times comply with Nelson Photo Supplies retail store policies. Please see store or call for details.

NO RETURN OF MERCHANDISE DAMAGED BY CUSTOMER

Nelson Photo Supplies is not responsible for merchandise damaged by customer misuse or failure to follow instructions in the owner's manual.

UNOPENED PRODUCT RETURNS

If you receive a product that is not what you needed and is unopened, you can return it for an exchange or refund* within 14 days of receipt of product.

*Refunds will be issued for the amount of the product less 5% credit card processing fees and any manufacturers’ restocking fees that may apply. Shipping charges will not be refunded.

To ensure full credit is given, all items must be returned in original, unused condition. All warranty cards, product manuals and other accompanying documentation must be in their original, unaltered condition. Do not tape over or deface manufacturer’s original cartons. Please write the RA number in a visible spot on the outside of the shipping carton. Returns that are received in other than original condition will NOT be accepted or returned. Shipping and handling fees are not refundable.

Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Ship merchandise back by the most convenient means, preferably insured. Please enclose a copy of your sales receipt.

We will accept returns within 14 days from the date of receipt on unused and unopened items. We cannot accept returns on used or opened items as we guarantee our products are new, unaltered and in mint condition.

Credit for returns are normally processed no later than three business days from the date we receive the merchandise. Credit will be applied to the credit card given online when the original order was placed. Exchanges can be arranged by contacting Nelson Photo Supplies at sales@nelsonphotoandvideo.com. Nelsonphotoandvideo.com policies and procedures may not at all times comply with Nelson Photo Supplies retail store policies. Please see store or call for details.

SPECIAL ORDER RETURNS

If you order a product that is not a regular stock item in our store and you wish to return it, we will gladly exchange or issue a refund. There will be, however, a 15% to 25% restocking fee for us to send the product back to the manufacturer. This fee is determined when we contact the manufacturer and notify them of the return. Since we do not stock special order items, the manufacturer will charge us to ship the product back to them.

Refunds will be issued for the amount of the product less the 5% credit card processing fees and any manufacturer’s restocking fees that may apply. Shipping charges will not be refunded.

To ensure full credit is given, all items must be returned in original, unused and mint condition. All warranty cards, product manuals and other accompanying documentation must be

in their original, unaltered condition. Do not tape over or deface manufacturer’s original cartons. Returns that are received in other than original condition will NOT be accepted or returned. Shipping and handling fees are not refundable.

Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Ship merchandise back by the most convenient means, preferably insured. Please enclose a copy of your sales receipt.

We will accept returns within 14 days from the date of receipt on unused and unopened items. We cannot accept returns on used or opened items as we guarantee our products are new, unaltered and in mint condition.

Credit for returns are normally processed within 3 business days from the date we receive the merchandise. You will be contacted with the restocking fee before credit is completed. Credit will be applied to the credit card given online when the original order was placed. Exchanges can easily be arranged by contacting Nelson Photo Supplies at sales@nelsonphotoandvideo.com.

Nelson Photo Supplies is not responsible for merchandise damaged by customer misuse or failure to follow instructions in the owner's manual.

Nelsonphotoandvideo.com policies and procedures may not at all times comply with Nelson Photo Supplies retail store policies. Please see store or call for details.

OPENED OR USED PRODUCT RETURNS

At Nelson Photo Supplies, we are proud of the quality and consistency of the product and service we provide our customers. We only sell new, unopened, unused products that we order directly from the manufacturer, unless otherwise noted. Our customers will always receive the highest quality product when ordering with Nelson Photo Supplies. Therefore, we are unable to accept returns on opened or used merchandise. If you should have any further questions regarding this policy, please contact Nelson Photo Supplies at sales@nelsonphotoandvideo.com.

REFUSAL OF SHIPMENT

In the event that a customer places an order but then refuses to accept delivery of the merchandise ordered, the applicable restocking fee will be charged as well as all shipping and credit card fees.

AUTHORIZATION TO CHARGE CREDIT CARD

In the event of a return or refusal of shipment, the customer authorizes Nelson Photo Supplies to charge the customer’s credit card for any of the applicable fees as set forth above.

CHOICE OF FORUM FOR DISPUTES

In the event of any dispute involving the purchase or return of any product or service provided by Nelson Photo Supplies, any such dispute will be resolved in a Court located in Clark County, Nevada.

CHOICE OF LAW

This agreement and all agreements with Nelson Photo Supplies will be governed by, interpreted under and construed and enforced in accordance with the laws of the State of Nevada.

SEVERABILITY

In the event any court or arbiter of any legal dispute finds that any terms or provisions of this return policy and agreement with Nelson Photo Supplies are invalid, the remaining portions of this agreement will be in full force and effect, and the invalidity of any such provision will not invalidate the entirety of this agreement or any other agreement.

NO MODIFICATION

Neither the purchaser nor employees of Nelson Photo Supplies have authority to alter the provisions of this agreement unless such modification(s) are done in writing.

ATTORNEY FEES

In the event Nelson Photo Supplies must retain an attorney to enforce the provisions of this agreement, the prevailing party will be entitled to attorney fees and costs.

TIME IS OF THE ESSENCE

Time is of the essence in the performance of and compliance with this agreement and the deadlines set forth herein. In the event of a customer’s failure to comply with the deadlines delineated above, Nelson Photo Supplies reserves the right to refuse any return and apply all relevant charges as stated above.