Serving San Diego since 1950 Learn more

Celebrated as the best Photo Lab in San Diego Learn more

dark blue gradient background

Help & FAQs

Find answers to your questions about orders, products, services, and more.

FAQs

Ordering

Do you offer in-store pick up?

Yes, we offer in-store pickup for online orders. Simply select the "In-store Pickup" option at checkout, and we'll notify you when your items are ready to be collected from our store.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you as soon as possible.

How can I track my online order?

Once your order is shipped, you will receive a tracking number via email. Use this number to track your order's progress on our website or the carrier's website.

Do you offer gift cards?

es, we offer gift cards in various denominations. Gift cards can be purchased in-store or online and make a perfect gift for photography enthusiasts.

Is it safe to make payments on your website?

Yes, our website uses SSL encryption to ensure all transactions are secure. Your payment information is encrypted and never stored on our servers.

How do I know if an item is in stock?

Product availability is shown on each item's page. If an item is out of stock, you'll see an "Out of Stock" notification or have the option to be notified when it's back in stock.

Can I change or cancel my order after it's been placed?

Orders can be changed or canceled within a limited time frame after placement. Please contact us immediately for assistance with changes or cancellations.

How do I apply a promo code to my order?

Promo codes can be entered at checkout. There will be a field where you can input your code before finalizing your purchase. Discounts will be applied to your order total.

Do you offer warranties on your products?

Many of our products come with manufacturer warranties. For specific warranty information, please check the product details or contact us.

Can I request a product that's not listed on your website?

Yes, we can often special order products not currently listed on our site. Contact us with your request, and we'll do our best to fulfill it.

Shipping

What shipping options are available?

We offer several shipping options, including standard, expedited, and overnight shipping. For added convenience, orders over $49 qualify for free standard shipping. Shipping costs and times vary based on the destination and the size of your order.

What countries do you ship to?

We currently ship within the United States only.

How long will it take to receive my order?

Standard ground shipping normally takes 2-5 days. Next day shipping is available on all orders (for an additional charge). Please check out shipping page to learn more.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact us as soon as possible. We will provide instructions on how to proceed with a return or exchange.

Services

Where is Nelson Photo & Video located?

We are located at 3625 Midway Dr J, San Diego, CA 92110.

What are your business hours?

Our business hours are:
Monday - Saturday: 10 AM- 5:30 PM Sunday: 12 PM - 4 PM

Do you provide film development services for all types of film?

Yes, we offer film development services for a variety of film types, including 35mm, 120mm, and sheet film. Please visit our Film Development page for more details.

Are rental services available for photography equipment?

Absolutely! Nelson Photo & Video offers rental services for a wide range of photography equipment. Check out our Rentals page for the available gear and rental terms.

How can I sign up for photography classes and events?

You can sign up for our photography classes and events directly through our website. Visit our Classes & Events page to view the upcoming schedule and register.

What types of repair services do you offer?

We offer comprehensive repair services for cameras, lenses, and other photography equipment. For more details on our repair services, please visit our Repairs page.

Can I get my old videos transferred to digital format at Nelson Photo & Video?

Yes, we provide video transfer services to convert old tapes and films into digital formats. For more information, please check our Video Transfers service page.

Returns

Can I return a product if I’m not satisfied?

If you're not satisfied with your purchase, please refer to our return policy for detailed information on how to initiate a return.

How do I return a product?

To return a product, please log in to your account and navigate to the order you wish to return. There, you will find an option to "Request a Return." Click on this option and follow the instructions provided to initiate your return process.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.